Privacy Policy

Who We Are

CoCoTV (“we”, “us”, “our”) operates this website and provides IPTV subscription services. For questions about this policy, contact us at our contact page.

Information We Collect

Information you provide

• Account information — your name and email address when you create an account or place an order
• Payment information — processed securely by our payment providers (Stripe, PayPal, or cryptocurrency gateways). We do not store card details on our servers.
• Support communications — messages you send us via the contact form or support tickets

Information collected automatically

• Usage data — IP address, browser type, pages visited, and access times, collected via server logs and cookies
• Device information — device type and operating system, used to help troubleshoot streaming issues

How We Use Your Information

• To create and manage your subscription account
• To process payments and send invoices
• To provision and maintain your IPTV access credentials
• To send service-related emails (welcome email, renewal reminders, suspension notices)
• To respond to support requests
• To improve our website and service

We do not use your data for advertising, and we do not sell or rent your personal information to third parties.

Legal Basis for Processing (GDPR)

For users in the UK and European Economic Area, we process your data on the following legal bases:

• Contract performance — processing necessary to provide the subscription service you signed up for
• Legitimate interests — fraud prevention, security, and improving our service
• Legal obligation — where we are required to retain records for tax or legal compliance

Data Sharing

We share your data only with trusted third-party services needed to operate the business:

• Payment processors (Stripe, PayPal) — to process transactions
• Email service providers — to send transactional emails
• Hosting providers — who store our website and service data under strict confidentiality agreements

All third parties are required to protect your data and use it only for the specified purpose.

Data Retention

We retain your account data for as long as your subscription is active, plus a reasonable period afterwards in case you wish to reactivate. Financial records are retained for 7 years to comply with UK tax law. You may request deletion of your account and personal data at any time (subject to legal retention requirements).

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data
• Restriction — request we limit how we use your data
• Portability — receive your data in a machine-readable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us. We will respond within 30 days.

Cookies

We use essential cookies to operate the website and your account session. For full details, see our Cookie Policy.

Security

We use industry-standard security measures including SSL/TLS encryption, secure password storage, and access controls to protect your data. No system is 100% secure; we encourage you to use a strong, unique password for your account.

Changes to This Policy

We may update this policy from time to time. Significant changes will be notified by email or by a notice on this page. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our support team.