Frequently asked questions
Find answers about IPTV subscriptions, the free trial, channel list, device setup, reseller & affiliate programs, payment, activation and support.
General IPTV
IPTV means Internet Protocol Television. It lets you watch live TV channels, movies, series, sports and entertainment over an internet connection instead of traditional cable or satellite TV.
Content is delivered through internet servers. After activation you receive login or playlist details to use in a supported app or player.
No. All you need is an internet connection and a supported device.
15 Mbps+ for HD, 25 Mbps+ for FHD, and 50 Mbps+ for UHD/4K streaming.
Free Trial
Yes — the trial is free for eligible new customers.
It is a limited testing period; the exact length can vary by availability and eligibility.
By email after checkout/approval — please also check your spam or junk folder.
Usually the trial is available once per new customer.
Subscription
1, 3, 6 and 12 months (options vary by package).
Usually quick after payment; some orders may need a short manual review.
Yes — you can renew before or after expiry. Renewing early avoids any interruption.
Upgrades may be available depending on your current package and its validity.
Channels
Thousands of channels across sports, movies, news, entertainment, kids, documentaries and international content.
Yes — a large VOD library of movies and TV shows is included.
Availability depends on your package, source and current server status.
Contact support to check availability first.
Devices
Smart TVs, mobile phones, tablets, laptops, desktop PCs, TV boxes, and web/playlist players.
Yes, if your package includes multiple connections. A single connection allows one active stream at a time.
Yes — support can help with setup, login and player configuration.
EPG (Electronic Program Guide) shows the program schedule for supported channels.
Reseller
A partner with panel access who can create and sell subscriptions to their own customers.
It uses a credit-point system with 1, 3, 6 and 12-month options.
Credits are used to activate subscriptions. Longer durations and more connections use more credits.
Yes — resellers set their own customer pricing and margin.
This may be available depending on your panel settings.
It varies; higher connection counts use more credits.
Affiliate
Promote CoCoTV with a referral link and earn commission on qualified sales.
Up to 20%, per the program terms.
Monthly, once your balance reaches the minimum threshold.
Websites, blogs, social media, email, video and online communities.
Payment & Billing
Card, wallet, bank transfer or other methods shown at checkout.
Yes — invoices are available in your client area after ordering.
Service is withheld until the payment is confirmed.
It depends on the service policy, usage and activation status — please check the refund policy before ordering.
Support
Via the client area, contact page, ticket system or live chat.
Order ID, registered email, device type, player name, internet speed, a screenshot if available, and a description of the issue.
Common causes include low internet speed, weak Wi-Fi, ISP routing, device overload, an outdated app, or a temporary channel source issue.
Restart your device, check your connection, refresh the playlist, clear the cache, try another player, and contact support if it is still unresolved.
Still have questions?
Our team is online 24/7 — reach out and we’ll get you sorted.